We just finished up a walk through of how we bypassed Cylance in a previous engagement. To conclude this exciting week, I want to share a few comments and notes with everyone.
First, we are a penetration testing firm. We test what customers give us to test. We do not test what the vendor wants us to test. We test where the rubber meets the road.
Some have pointed out that the techniques we used were basic. Yes, many of the techniques we used were extremely rudimentary. But they worked! This, in and of itself, calls into question the validity of the marketing claims AV companies sometimes make.
Let’s take a few moments and talk about those marketing claims and the NSS reports. Why is it that companies like Cylance and CrowdStrike are so insane when it comes to people publicly testing their products? Why is it that a small testing firm in South Dakota would be one of the only sources of information people have about a product’s limitations.
I want to apologize to Cylance for putting them in the same category as CrowdStrike. Cylance has not threatened litigation yet. Like CrowdStrike, they have insane EULA restrictions regarding the discussion, review, or independent analysis of their products. This would be like Chevy/Ford/Toyota threatening to sue Car & Driver or Consumer Reports anytime there was an unbiased investigative article written about one of their vehicles. Would these same car companies hunt down customers of vehicles who wrote blogs and posted on bulletin boards with negative experiences? Can you imagine if Cylance/Symantec/Oracle/Microsoft were hunting down customers who said bad things about them? That would be insane – Orwellian!
Cylance is far better than most traditional blacklist AV products. When we test a company, we try multiple types of malware and Command and Control (C2). This is so we can properly identify what the endpoint security tool can and cannot detect. There are a number of cases we expect to be detected, but seldom are with traditional blacklist AV. With this test, there were a number of cases where Cylance shined as compared to traditional AV. There were a number of cool things that Cylance did detect. It’s far harder to redact that information. But trust me… They are better than most traditional AV.
There’s always people who rightfully point out that whitelisting was not enabled and it would stop most (if not all) of the techniques we used. We can’t say enough positive things about whitelisting. It’s one of the single greatest defenses an organization can deploy. But it’s not magic that is held exclusively by Cylance or any other vendor. It’s something that can be deployed via Applocker or SRP via group policy – albeit not without significant administrative overhead. Thus, claiming a security product didn’t do well because whitelisting wasn’t enabled is invalid.
The point is, whitelisting is free. It is not, cannot, and will never will be a “feature” in one product alone. All vendors have special options and configurations which are great, but rarely implemented in the real world.
There are features in many endpoint security products which would shut down most attacks. Typically, these features are never fully enabled/deployed. Is it because the product’s flawed? Not necessarily. Often these features are disabled because they can decrease work productivity or have unexpected IT administrative costs, consequently reducing the effectiveness of the security solution.
The industry wants security products to simply work with little to no interaction. They want the easy button.
Cylance makes fantastic claims about Artificial Intelligence and how they’re going to render all other AV obsolete. Even being able to predict future attacks! I want to believe this, I really do… but, from what we’ve seen those claims are still a ways down the road. I will say, this product has a brilliant concept, it is a step in the right direction; though perhaps rushed to market before reaching butcher weight.
So what can we learn from this? A couple of things.
First, this highlights a need for more comprehensive, unbiased testing of security products. We’ve seen reports, like the recent NSS Labs reports, which leave substantial room for improvement.
Secondly, there is still no silver bullet. This industry’s marketing capitalizes on silver bullets to solve our fear of vampires but there’s no such simple solution. There’s no way even Cylance is the be-all, end-all solution that marketing claims, at least for now – there are many brilliant minds hard at work in the back room.
In conclusion, if there isn’t a silver bullet, what do we need? Architecture. We should be looking at whitelisting for applications and egress internet access.
Do not, under any circumstances, believe that moving to whitelisting or an advanced endpoint product is going to be an easy fix. You will need to work to properly implement it. You will need to have more staff on hand to keep these products fed and happy.
Every time you hit the easy button, God deploys another bot on your network.
Stop. Hitting. The. Easy. Button.
From South Dakota with love,
They’re truly fantastic and should be mined for tips, tricks and hints anytime you’re testing an advanced endpoint security product.